Refund policy

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

Return Eligibility

To be eligible, the item must be:

  • Unused and in original condition

  • With all tags and original packaging

  • Not physically damaged by the customer

Returns are accepted only if:

  • Wrong product received

  • Damaged or defective item

  • Quality issues

How to Request a Return

You can contact us at:

📧 Email: support@beautyniva.com

Once your request is reviewed and approved, we will arrange pickup and provide further instructions.

⌛ Please do not send any return without contacting us first, as it will not be accepted.

Non-Returnable Items

Returns are not accepted for:

  • Used products

  • Personal reasons (change of mind/not needed)

  • Custom or personalized items

  • Gift cards

  • Products bought during Clearance Sale

Refund Process

After the returned item is received and inspected:

  • Refund will be issued to the original payment method

  • Processing may take 5–10 business days depending on the payment provider

If your refund is delayed for more than 15 business days, you can contact us at:

📧 Email: support@beautyniva.com